Refund policy

At MNA, we understand that customer satisfaction is paramount in the clothing industry. Therefore, we have established a comprehensive return policy that aligns with industry standards and best practices. This policy is designed to ensure that our customers can shop with confidence, knowing they have options should their purchase not meet their expectations.

All items purchased from MNA are eligible for return within 30 days of the delivery date. This timeframe allows customers to assess the fit, quality, and overall satisfaction of the product. To initiate a return, customers must ensure that the items are unworn, unwashed, and in their original condition, complete with all tags attached. This requirement is consistent with industry norms, which typically stipulate that returned clothing must be in a resalable condition.

To facilitate the return process, customers are encouraged to contact our customer service team. Upon approval, a return authorization will be issued, along with instructions for returning the item. It is important to note that customers are responsible for the shipping costs associated with returns unless the item received was defective or incorrect. In such cases, MNA will cover the return shipping costs, reflecting a commitment to customer service and satisfaction.